Thank you for shopping at Kosmic Way! This Returns and Shipping Policy outlines the terms and conditions for returns and shipping associated with purchases made on our website www.kosmicway.com from our brand studio and art shop. By making a purchase from our Shop, you agree to be bound by this Policy. If you do not agree with this Policy, please do not make a purchase.
1. Returns and Refunds
1.1 Eligible Returns: We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible for a return and refund subject to the following conditions:
(a) Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at kosmicway18@gmail.com within ten days of receiving the product. We may request photographic evidence of the damage or defect. Once we have reviewed and approved your claim, we will provide instructions for returning the product and issue a refund or send a replacement, as per your preference.
(b) Incorrect Product: If you receive an incorrect product, please contact our customer support team atkosmicway18@gmail.com within ten days of receiving the product. We will arrange for the return of the incorrect product and send you the correct product at no additional cost.
1.2 Non-eligible Returns: The following items are not eligible for return:
(a) Custom or Personalized Products: Products that have been customized or personalized according to your specifications cannot be returned unless they are damaged or defective.
(b) Digital Products: Digital products, including downloadable artwork or digital files, are non-refundable.
1.3 Return Process: To initiate a return, please contact our customer support team atkosmicway18@gmail.com. We will provide you with instructions on how to return the product. You are responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect product.
1.4 Refunds: Once we receive and inspect the returned product, we will process your refund within ten days. The refund will be issued using the original payment method and will include the purchase price of the returned product, excluding any shipping charges.
2. Shipping
2.1 Shipping Methods: We offer various shipping methods for delivering your purchased products. The available shipping options and associated costs will be displayed during the checkout process. Please note that shipping times may vary depending on your location and the shipping method chosen.
2.2 Shipping Restrictions: We currently offer shipping to the United States. If your location is not listed, please contact our customer support team at [insert contact email] to inquire about alternative shipping arrangements.
2.3 Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information before placing an order.
2.4 Shipping Delays: While we make every effort to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier disruptions. We are not responsible for such delays.
3. Contact Us
If you have any questions or concerns regarding our Returns and Shipping Policy, pleasecontact our customer support team at kosmicway18@gmail.com.
1. Returns and Refunds
1.1 Eligible Returns: We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible for a return and refund subject to the following conditions:
(a) Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team at kosmicway18@gmail.com within ten days of receiving the product. We may request photographic evidence of the damage or defect. Once we have reviewed and approved your claim, we will provide instructions for returning the product and issue a refund or send a replacement, as per your preference.
(b) Incorrect Product: If you receive an incorrect product, please contact our customer support team atkosmicway18@gmail.com within ten days of receiving the product. We will arrange for the return of the incorrect product and send you the correct product at no additional cost.
1.2 Non-eligible Returns: The following items are not eligible for return:
(a) Custom or Personalized Products: Products that have been customized or personalized according to your specifications cannot be returned unless they are damaged or defective.
(b) Digital Products: Digital products, including downloadable artwork or digital files, are non-refundable.
1.3 Return Process: To initiate a return, please contact our customer support team atkosmicway18@gmail.com. We will provide you with instructions on how to return the product. You are responsible for the return shipping costs unless the return is due to a damaged, defective, or incorrect product.
1.4 Refunds: Once we receive and inspect the returned product, we will process your refund within ten days. The refund will be issued using the original payment method and will include the purchase price of the returned product, excluding any shipping charges.
2. Shipping
2.1 Shipping Methods: We offer various shipping methods for delivering your purchased products. The available shipping options and associated costs will be displayed during the checkout process. Please note that shipping times may vary depending on your location and the shipping method chosen.
2.2 Shipping Restrictions: We currently offer shipping to the United States. If your location is not listed, please contact our customer support team at [insert contact email] to inquire about alternative shipping arrangements.
2.3 Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These additional charges are the responsibility of the customer. Please check with your local customs office for more information before placing an order.
2.4 Shipping Delays: While we make every effort to ensure timely delivery, please note that shipping delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or carrier disruptions. We are not responsible for such delays.
3. Contact Us
If you have any questions or concerns regarding our Returns and Shipping Policy, pleasecontact our customer support team at kosmicway18@gmail.com.