Política de reembolso

Returns & Refunds

At Kosmic Way, every piece is created or carefully selected with intention. We want you to love your purchase, and if something isn't right, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be:

In the same condition in which you received it.
Unworn, unused, and unwashed (for apparel).
Free from signs of wear or damage.
In its original packaging, with any tags, certificates, or protective materials included.
Accompanied by your receipt or proof of purchase.

To start a return, please contact us at kosmicway18@gmail.com.

Returns should be sent to:

Kosmic Way
2907 Roche Dr N
Colorado Springs, CO 80918
United States

Please do not send items back without first requesting a return, as unauthorized returns cannot be accepted.

Original Artwork

Original, one-of-a-kind artworks are unique creations. Unless they arrive damaged or an incorrect item is received, original artworks are considered final sale.

Please inspect your artwork immediately upon delivery and contact us within 48 hours if there is any issue.

Prints

Open edition and limited edition prints may be returned within 30 days if they are unused, undamaged, and returned in their original protective packaging.

Jewelry

Jewelry may be returned within 30 days provided it is unworn, undamaged, and returned with its original packaging and any accompanying certificates or presentation materials.

For hygiene and quality reasons, earrings may only be returned if they remain unworn and in their original sealed packaging where applicable.

Apparel & Accessories

Clothing, tote bags, and other wearable accessories may be returned if they are:

Unworn
Unwashed
In original condition
Returned with all original tags attached

Home Décor & Design Objects

Decorative objects, ceramics, and design pieces may be returned if they are unused, undamaged, and returned in their original packaging.

Plants

Because plants are living items that require ongoing care and their condition can change during shipping and after delivery, all plant sales are final.

If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery and include photographs so we can evaluate the issue and make it right.

Damages & Order Issues

Please inspect your order upon arrival.

If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at kosmicway18@gmail.com with photographs of the item and packaging. We'll work with you to resolve the issue through a replacement, repair, or refund when appropriate.

Non-Returnable Items

The following items are not eligible for return:

Original one-of-a-kind artwork
Living plants
Custom or commissioned artwork
Personalized jewelry or products
Made-to-order items
Gift cards
Sale or clearance items

If you're unsure whether your purchase qualifies for a return, please contact us before placing your order.

Exchanges

The quickest way to receive a different item is to return your eligible purchase. Once your return has been accepted, you may place a new order for the item you would like instead.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your purchase within 14 days for any reason, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.

Please note that exceptions permitted under applicable law (such as certain custom-made or personalized products) still apply.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at kosmicway18@gmail.com.